Service Portfolio
Today’s concept of ‘Using’ multiple strategies in a silo’d method:
- Costs are rising
- Agent effectiveness is declining
- More debtors are late or over their limits
- Budgets are frozen
- Collections executives’ challenges are as tough now as they’ve ever been. With all the new “self-service” channels becoming available, you would expect greater progress was being made – but the truth is that most of these new channels are operating in “silos” just like the call center agents, so the potential gain is not being realized.
CMC's strategy of 'Deploying' multiple strategies in a synchronized method:
CMC’s pioneering FlexCollect platform gives our clients the ability to:
- CONTROL debtor communications more effectively, synchronizing offers and
treatments and contact channels in ways that balance cost against effectiveness
- MONITOR customers’ responses to various treatment and offer strategies,
analyzing what is working best, in which segment(s) of their portfolios,
to optimize results
- CHANGE strategies, adapting within days — not weeks or months — to customer behavior in order to outperform competitors and manage collections performance and effectiveness
Collections Marketing Center has developed and deployed a unique service capability within the industry:
- the first Adaptive Collections Service, designed in conjunction with industry thought leaders at Bridgeforce consulting
- synchronized web, email, text messaging, IVR, letter, and agent channels
- comprehensive visibility, across all channels, in reporting and analytics
- rapid adaptation and strategy change control
- deployed one channel at a time, or all at once
- quickly deployed “managed service” needing no capital expenditure or hardware/software
Click Here to learn more about our unique services or contact: vsutera@cmcagile.com
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