At Collections Marketing Center, we believe that the art of collecting past due balances involves a combination of technology and ideal customer service. The days of simply mailing and power dialing have passed. Today’s successful collection approach involves a variety of advanced contact techniques, helpful and empathetic representatives, backed by an experienced team of collections experts. At CMC, we don’t approach collections as a one-time event; we believe it is a marketing process in which we work with the customer so they choose to pay us first in a manner that fits their financial situation.

Let’s face it – people don’t want to fall past due on their bills. When they do, they should be able to easily find the information they need in order to help resolve the problem. Whether it’s straightforward and respectful information about their options, the ability to speak to an understanding representative any time they want, or simply the ability to make a payment at their convenience, CMC recognizes that need and is setting the industry standard for ease of use.  

Our clients hold us to high standards. The ability to be confident that the accounts with which they’ve entrusted us are being worked in a customer-friendly manner while delivering consistent results is critical to a successful business relationship.

CMC isn’t a single type of communication channel. CMC is an integrated approach that takes proven direct mail and telephone collections strategies and enhances them with the ability to reach customers through additional collection channels (Interactive Voice Response, text messaging, email, and internet), take payments via the internet, and allow customers to give us information about their situation in whichever way they prefer – including speaking with a representative at any time.