“Using Multiple Channels is not the same as Deploying
a Multi-Channel Strategy…”
- Senior Collections Executive
Leading creditors are in a bind: delinquencies and losses are accelerating while traditional tools — call center-based collectors — get even more expensive; despite these trends, operating budgets aren’t growing.
In response, creditors are turning to self-service channels like the web, Interactive Voice Response (IVR), email, and text messaging. Yet by themselves, these potentially lower-cost communication methods are not lowering costs — some managers complain that costs are actually rising as they deploy more and more tools.
Collections executives urgently need the ability to:
Collections executives urgently need Collections Marketing Center:
- the industry’s first Adaptive Collections Service, designed in conjunction with industry thought leaders at Bridgeforce consulting
- synchronized web, email, text messaging, IVR, letter, and agent channels
- comprehensive visibility, across all channels, in reporting and analytics
- rapid adaptation and strategy change control
- deployed one channel at a time, or all at once
- quickly deployed “managed service” needing no capital expenditure or hardware/software
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